PRIVACY POLICY
Effective Date: July 31, 2024
I. For the contesimal.ai Marketing Website:
Contesimal LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
1. Information We Collect
Personal Data: We may collect personal information such as your name, email address, and other contact details when you subscribe to our newsletter, leave a comment on our blog, or contact us directly.
Non-Personal Data: We may collect non-personal information, such as your browser type, IP address, device type, and browsing behavior on the Site. This information helps us understand how visitors use our Site and improve our services.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
2. How We Use Your Information
To Provide and Maintain Our Services: We use the information we collect to operate and maintain the Site, including to respond to your inquiries, provide customer support, and improve our services.
To Communicate with You: We may use your personal information to send you newsletters, marketing or promotional materials, and other information that may be of interest to you.
To Improve Our Site: We use data to understand and analyze the performance of our Site, identify trends, and improve our content and features.
For Advertising and Marketing: We may use third-party advertising partners to show advertisements on the Site. These partners may use cookies and other technologies to collect information about your activities on the Site and other websites to provide you with targeted advertisements.
3. Sharing Your Information
With Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as hosting services, email delivery, and analytics services.
For Legal Compliance: We may disclose your information to comply with legal obligations, respond to requests from public and government authorities, or protect our rights, privacy, safety, or property, and that of our users or others.
In Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Your Rights and Choices
Access and Correction: You have the right to access and correct your personal information held by us. You can update your information by contacting us at support@contesimal.com.
Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
Cookie Management: Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
5. External Sites
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
6. Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy regularly for updates.
II. Addendum for the standard version of the Contesimal Application:
This portion of the privacy policy is applied for the Contesimal product hosted at https://app.contesimal.ai/.
The privacy policy for the individual version hosted at https://contesimal.ai is a separate policy and is available here: https://contesimal.ai/privacy-policy
For Cloud-hosted Instances
1. Chat Instance
Vercel.com is employed to host your chat instance.
When you create a new chat instance at https://app.contesimal.ai, we gather certain information about you, which includes your email address, your name, your organization, and your role in the organization. This information is used to send you an email containing a link to begin your Session.
All information collected is securely stored on our server. We never share your information with anyone else or any third-party service provider. If circumstances arise where we need to share your information with a third party (for instance, to link your billing information with your chat instance), we will always seek your explicit permission beforehand (via an “I understand” checkbox).
The chat instance you create is utilized by your users/team/community. When your users log in to the chat instance, we collect their email address to verify their identity. This information is used to send them an email with a login link. We also collect their name, avatar, and other information, but only if they choose to provide it to us. We use this information to display their name and avatar on the chat instance.
2. Payment Processing
We use stripe.com for processing payments. We neither have access to nor store any of your credit card or payment data.
3. Artificial Intelligence
During the setup of your chat instance, Contesimal uses its own OpenAI API key or Anthropic API key. These keys are utilized to connect to OpenAI/Anthropic to generate AI chat responses when your users use your AI chat instance. We never share these API keys with anyone else or any third-party services. Your users will not have access to see your API key, and keys are not used for any other purposes.
4. Individual and Group Users
When your users log in to your chat instance, we dispatch an email to them containing the login code. The email originates from “no-reply@contesimal.com“, with your name and email address displayed to the users as the “Reply-to” address.
The chat history and messages of your users are transmitted through our server when they interact with your chat instance. Chat messages are stored on our server so we can sync the chat between multiple devices for your users. Our server, through which the messages pass, is hosted on vercel.com. We do not log sensitive information (API Key) or user personal information on Vercel or any other logging system.
Users on your chat instance are unable to view each other’s data and chat history unless authorized via permissions outlined by the originator of the chat session or the rules of the data display as they relate to the Organization the User is a part of.
5. Cookies
We use cookies to remember user login states, preferences, and other relevant information. Only essential cookies are stored; no tracking and no analytics cookies are used.
6. Embedded HTML / JS Code
We permit the embedding of custom HTML/JavaScript (“JS”) code. This embedded code executes on all your users’ browsers when they use the app. You are responsible for carefully checking the external code for malicious elements and potential privacy concerns.
7. Third Party Applications
You will have the ability to register for a variety of third party applications with the Contesimal app. Contesimal is not responsible for malicious elements and potential privacy concerns that take place due to issues surrounding such applications.